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Client Success Stories
Leading Without Limits
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Building a Strong Leadership Pipeline
Sue Flautt, Managing Director QOS, Kaiser
Before accepting her current position as managing director, Sue Flautt had the opportunity to join her senior leadership team in the Leading Without Limits program. Along with building on her own leadership skills, it was in LWL that Sue furthered her already deep appreciation for the importance of developing and guiding the leaders of tomorrow. . . .
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Sales and Applications Engineering Break New Ground
Fred Pentek, Director, Global High-Tech Company
Less than two years after disbanding the centralized global account teams, the decision was made to renew that focus. This change impacted not only Sales, but 20% of the Applications Services (AS) people who work closely with them. Many of those affected by this return to global account teams were not at all convinced . . .
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Leadership Fills the Gap
Health Care Leader
In response to changing legislation and the impact on health care of a declining U.S. economy, a critical business initiative to significantly improve hospital efficiencies was launched. This high visibility priority project involved multiple interdependent initiatives. The success would directly impact many and would have far-reaching effects. . . .
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Call Center Closes with Minimal Employee Fallout
Amy St. Clair, Sr. Mgr., Large Banking Institution
When the business decision to close the Call Center was announced, Amy St. Clair, the Center's Senior Manager, knew she was in for a turbulent three months. The task: Outplace 300+ employees and managers, and continue to hit productivity and quality targets until the final day. . . .
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